Refund policy

Last Updated: July 2026

At Voidric, we want you to be satisfied with your purchase. If you're not completely happy with your order, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition.
Have all original tags attached.
Be returned in its original packaging.
Include proof of purchase or your order confirmation.

How to Start a Return

To request a return, please contact us at:

Email: support@voidric.com

Please include your order number and the reason for your return. Once your return request is approved, we will provide instructions on how and where to send your item.

Returns sent without prior authorization will not be accepted.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, Voidric will cover the return shipping costs.
If the return is for any other reason (such as a change of mind), the customer is responsible for the return shipping costs unless otherwise stated.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review your request and arrange a replacement or refund where appropriate.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products.
Gift cards.
Clearance or final sale items (unless faulty or required by applicable consumer law).

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original purchase (if eligible) and place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

Your refund will be issued to your original payment method.
Refunds are typically processed within 10 business days after approval.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If you have not received your refund within 15 business days after approval, please contact us at support@voidric.com.